The GPSSBC derives its statutory power to resolve disputes from Section 52 and Section 127 of the Labour Relations Act 66 of 1995 (as amended).

In terms of the aforementioned sections, the Governing Body of the Commission for Conciliation, Mediation and Arbitration (CCMA) accredits the Council to perform the dispute Resolution functions listed in section 51 of the Labour Relations Act. These functions are further limited and/or restricted to parties within the scope of t.he Council.

Council furthermore derives powers and jurisdiction from its Constitution and GPSSBC Resolution 4/2004 that governs the rules for conduct of proceedings. The Rules were established and written into a Collective Agreement to allow for an expedited and efficient dispute Resolution process within the GPSSBC.

The Rules in the main do not deviate from the provisions of the LRA and seek mainly to enhance the fundamentals contained in the Act. The Rules do however assist the Council to deliver an adequate dispute Resolution service to the Sector.

Disputes concerning dismissals and unfair labour practices are the most common disputes that are referred to the Council. The focus of the Dispute Resolution Unit is to ensure an effective and efficient dispute Resolution mechanism to its clients, through implementation of the processes and structures to ensure value adding to Council, thus delivering service excellence.

In accordance to the above values are integrity through honesty and effective service delivery, efficiency through productivity, application of best practices and excellent services, accountability through a desire to perform well, accepting accountability for own behaviour and commitment, equity through no unfair  discrimination, gender equality, integration of disability issues and affirmative action